Frequent Asked Questions
What is the warranty on Maxx Diamond products?
At Maxx Diamond, we take pride in the quality of our products and stand behind them with a warranty against manufacturing defects. Each product has a specific warranty period, which varies based on the product category and type. We encourage our customers to review the product warranty information carefully and contact our customer service team if they have any questions or concerns about their product's warranty
What materials are used in the manufacturing of Maxx Diamond products?
Maxx Diamond products are manufactured using high-quality materials such as stainless steel, carbon steel, aluminum, acrylic, and teak wood. These materials are carefully chosen to ensure the durability and longevity of our products, providing our customers with top-quality items that are built to last.
Does Maxx Diamond offer customization or personalization services for their products?
At Maxx Diamond, we offer customization and personalization services for our products. However, to obtain a quote, customers must provide details of the desired customization. Our team will then determine whether it's possible to personalize the product and the associated costs. Before manufacturing begins, the customer must approve the design, which allows them to be an active participant in the creative process.
How long does it take for my order to be processed and shipped?
We strive to process and ship your order as quickly as possible. Generally, it takes around one to two working days for your order to be processed and shipped. However, if your order is taking longer than expected, we encourage you to reach out to us through our "Help Center" tab for assistance and updates on your order status.
Can I track my order once it has been shipped?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status and location of your package on the carrier's website. If you have any issues with tracking your order, please don't hesitate to contact us through the "Help Center" tab.